The personal information we collect may include:

• Your name and business name
• Your email address and phone number
• Information included in quote requests, enquiries and order notes
• Product specifications and printing requirements
• Artwork, documents and other files you upload or send to us
• Correspondence between you and Trojan Print
• Technical information such as your IP address, browser, device type, referring website and pages visited
• Information provided when you interact with us through Instagram or another social media platform.

We don’t intentionally collect sensitive information unless it is reasonably necessary for your request and you provide it to us with your consent.

We generally collect information directly from you when you:

• Submit a quote or contact form
• Upload artwork through our website
• Contact us by email, phone, social media or in person
• Request or purchase printing or design services
• Interact with our website.

We may also receive limited information from service providers that help us operate the website, analyse its performance or communicate with customers.

Where practical, you may contact us without identifying yourself. However, we will usually need your contact details and relevant project information to prepare a quote, respond to an enquiry or complete a print job.

We may use your information to:

• Respond to enquiries and prepare quotes
• Review artwork and printing specifications
• Provide printing, design and related services
• Communicate with you about your quote, order or project
• Arrange production, delivery and customer support
• Improve our website, products and services
• Maintain business, administrative and financial records
• Protect our website and systems from misuse
• Meet legal and regulatory obligations.

We won’t sell your personal information.

Information submitted through our website forms may be stored in our WordPress website database and sent to authorised Trojan Print staff by email.

Uploaded artwork and documents may also be stored on our website server, email systems or internal business storage while we review your request or complete your project.

Please only upload files that are relevant to your quote or print job. If your artwork contains confidential or sensitive information, please let us know before sending it so we can discuss the most appropriate way to provide it.

Our website uses Google Analytics through Google Site Kit to help us understand how visitors use the site.

Google Analytics may collect information such as:

• Pages visited and actions taken
• Approximate location
• Browser and device information
• Referral source
• Session duration and website performance information.

This information is generally used in an aggregated form to improve the website. Google Analytics is not intended to collect the content you enter into our quote forms or the artwork you upload.

Our website may use cookies and similar technologies to support website functionality and analytics. You can manage or block cookies through your browser settings, although doing so may affect parts of the website.

You can learn more about how Google handles information in its Privacy Policy.

Our website may display content from our Instagram account or link to social media platforms operated by third parties.

If you interact with Trojan Print through Instagram or another platform, that provider may collect and process information according to its own privacy policy and your account settings. We don’t control how third-party social media platforms handle your information.

We may disclose personal information where reasonably necessary to:

• Trojan Print employees and authorised contractors
• Website hosting, email, analytics and IT service providers
• Suppliers or contractors helping us complete your project
• Delivery and courier providers
• Accountants, insurers, professional advisers and other business service providers
• Government agencies, regulators or law-enforcement bodies where required or authorised by law.

We aim to provide third parties with only the information they need to perform their services.

Some of the technology providers we use, including Google and other website, email or cloud-service providers, operate internationally.

This means information may be processed or stored outside Australia, including in the United States and other countries where those providers operate.

Where appropriate and reasonably practicable, we take steps to work with reputable providers that maintain privacy and security safeguards.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Restricting access to authorised staff
• Password-protected accounts and systems
• Website security measures and software updates
• Secure connections and access controls
• Staff procedures for handling customer information and artwork.

No website, email system or online transmission can be guaranteed to be completely secure. If you believe information you have provided to us may have been accessed or disclosed without authorisation, please contact us promptly.

We retain personal information, correspondence and uploaded artwork only for as long as reasonably necessary to:

• Prepare and follow up a quote
• Complete and support a print or design project
• Respond to later questions or reprint requests
• Maintain appropriate business and financial records
• Meet legal, accounting and regulatory obligations
• Resolve disputes or protect our legal rights.

Website form submissions are periodically reviewed and removed when they are no longer required. When personal information is no longer reasonably needed, we take reasonable steps to delete it or de-identify it, subject to any legal record-keeping obligations.

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to confirm your identity before completing a request. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will explain the reason where we are able to do so.

You may also ask us to delete information that is no longer required, subject to any legal or legitimate business reasons that require us to retain it.

If you have a question, concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate the matter. We will acknowledge your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner through oaic.gov.au.

Our website may contain links to websites operated by other organisations. We aren’t responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

We may update this privacy policy when our website, services, technology providers or legal obligations change.

The current version will be published on this page with its effective date.

TROJAN GRAFIX PTY. LTD.
Trading as Trojan Print
ABN 89 081 771 280

1/34 Temple Drive
Thomastown VIC 3074
Australia

Email: sales@trojanprint.com.au
Phone: (03) 9487 9000
Website: trojanprint.com.au